Shipping & Returns Policies

There is a $5.00 handling fee to each order shipped.

Most orders placed by 2:00 PM EST Eastern Standard Time (EST), are shipped the same business day. Shipping will not occur on Saturday, Sunday, or on holidays. Orders received during the weekend or over holidays will be promptly shipped on the next working business day.

Note: UPS 2nd Day Air or UPS Next Day Air Saver Shipping is shipped the day the order is filled and not necessarily the day the order is placed. (Example: An order comes in after 2:00 PM CST on Friday and requests UPS Next Day Air Saver shipping. The order most likely will not be shipped until the following Monday, assuming it is not a holiday.)

Post Office Boxes (P.O. Boxes)

We cannot deliver to P.O. Boxes. Providing a P.O. Box address for an online order will result in delays and possible cancellation of your order by a RodiniaLLC.com representative. We require a physical shipping address for all online orders. If you must have your shipment sent to a P.O. Box please contact our Customer Service for assistance (shipping charges may vary).

Multiple Shipments

Your order may be divided into multiple shipments that arrive at different times. For example: An order is placed for both in-stock and custom items. The in-stock items will most likely ship first and the custom items may ship and arrive at a later time. If your order contains any items on back-order, they will not arrive with the bulk of your order, but will ship as soon as they are available.

Signature Required

A signature may be required for all shipments.

Non-Sterile

Items are shipped non-sterile. RodiniaLLC.com does not provide sterile items. All items must be sterilized by appropriate methods before use.

Returns

Inspection

Upon receipt of your instruments and before each and every use you should inspect your surgical instruments for possible damage, wear, missing pieces, or malfunctioning parts. Carefully inspect the joints , ratchets, distal tips, jaws and all movable parts. Damaged or defective instruments should not be used or processed. You can easily find a replacement for your damaged or defective item by calling 1.855.RODINIA.

This is a good time to inspect each instrument for proper function and condition. Check and make sure that:

30-Day Return Policy

Our 30-day return policy gives you and your organization plenty of time to consider your purchase. That is why you can be sure you made the right purchasing decision.

If for any reason you are not satisfied, you can return any unused item without custom engraving or sold as a clearance/overstock item, in its original condition, within 30-days of the date of the shipment for a refund or exchange. It is that simple.

This is a good time to inspect each instrument for proper function and condition. Check and make sure that:

Our Return Process

Once we receive your returned item and it is accepted, your refund will be processed in a just a few business days. Upon receiving your return, the item(s) will be reviewed by our Quality Assurance department. Please note that items showing signs of use, sterilization, alteration, or damage in any way cannot be accepted for return. Returns with no return authorization code, and packages that are improperly packaged or uninsured (if the retail value of the return exceeds $100.00), will be refused receipt. Customers are responsible for all costs related to shipping items back to Rodinia.

How To Prepare A Return

To return items to Rodinia, follow our three step process:

Your Return Authorization Code (RAC). If the item you are returning has a retail value below $100.00 your Return Authorization Code will be your Invoice Number. (No call is necessary for item returns below $100.00.) If the item you are returning has a retail value above $100.00 you must call 1.855.RODINIA during our normal business hours and obtain a Return Authorization Code from one of our customer support representatives. Please make sure to include your Return Authorization Code (RAC) in the attention line of the return shipping address.
Package Your Return. Include all original packaging and collateral material and a copy of the original invoice. Make sure to use appropriate and protective packaging.
Insure and Ship Your Package. On your invoice, if the price of the item you are returning is listed as:
Less than $100: You can ship it via any carrier. It is highly recommended that a carrier with tracking information is used and that you insure the return for the total value of the contents.*
More than $100: Ship your package via any carrier, insured for the total value of the contents, and make sure to retain the tracking information.*
More than $500: Ship your package via FedEx or UPS, insured for the total value of the contents with a direct signature required for confirmation that your shipment has been received by Rodinia LLC. Make sure to retain the tracking information.*
More than $5,000: High value returns require special arrangements. We recommend contacting a customer service representative to receive assistance and suggested methods to return your purchase.*
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have questions about our return policy, please contact us at 1.855.RODINIA or [email protected]

1.855.RODINIA (855) 763-4642

**Rodinia (RodiniaLLC.COM) will not be responsible for loss or damage of return shipments.

Return Address

P.O. Box 458
Jupiter, FL 33468-0458